Terms of use
The terms page carries the rules you agree to, while this page covers the records behind them. Read both and nothing about your account should come as a surprise.
LEGAL REFERENCE
What We Collect And Why
Everything we hold about your account is written out in plain English on this page, and you can ask for a copy of it whenever you want. Signup...
Signup detailsPayment referencesDevice dataSupport messagesYour choices
Where Local Rules Set The Standard
We work to the rules that apply where you are, and where local law permits we hold account records under those rules. Our starting position is simple: collect what an account actually needs, keep it for a stated period, then remove it. Payment references from JazzCash, Easypaisa, SadaPay and Raast stay attached to your account history, so you can trace a transfer
yourself without asking us. Where two regions set different standards for the same record, we apply the stricter one for accounts held in Pakistan. You can ask what we hold about you, ask us to correct something wrong, or ask for a copy of it. Those requests come through the contact routes in the next block, and we answer them in the
order they arrive.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR TEAM
Where To Send A Data Question
Data requests get their own lane, so nothing sits behind a game query. Tell us which account you mean and what you want done, whether that is a copy, a correction or a deletion, and we confirm the next step in writing. Our desk stays open around the clock in Pakistan time.
Team online
Live chat
Open live chat from your account and pick the data request option. We take your account email first, then work through the request while you stay on the same screen.
Email desk
Send a written request to our support address from the email tied to your account, and we reply with a reference number you can quote if you follow up later.
Account settings
Most of your own data sits behind your account settings, where you can update your name, phone number and the JazzCash, Easypaisa or SadaPay details attached to payouts.
STANDARDS WE HOLD
Who Writes And Checks This Page
A policy page only works if it has an owner. Ours is written by the team that runs account operations, then read again by the colleagues who handle payment disputes, so the...
Written by operators
The team that sets up accounts and clears withdrawals writes these pages, so the steps we describe are the steps our own desk follows on a normal shift.
Payment specialists check it
Colleagues who reconcile JazzCash, Easypaisa, SadaPay and Raast transfers read the payment sections before we publish, so the wording stays true to how those rails behave day to day.
Version dates you can see
Every page carries the date it last changed. If we alter how long we hold a record, you see a new date rather than a quiet edit nobody would notice.
Plain wording, no maze
We keep sentences short and skip legal padding where a normal explanation works. Where a clause has to be formal, we follow it with a plain line telling you what it means.
Consistent answers
Whatever live chat tells you about a data request, the written page says the same thing. We brief the desk on the current wording each time it changes.
Fix path that works
Found something unclear or out of date? Send it to our support address and we log it as a correction task, not a suggestion that disappears into a folder.
ACROSS OUR PAGES
Same Wording, Every Policy Page
Our policy pages never contradict each other, and that is deliberate. When an account rule changes, we update this page, the terms page and the cookie page in the same sitting so...
Cookie handling
Cookies get their own page so you can see every category and switch off what you do not want. Sign-in and payment cookies stay active while your account is open.
Account checks
Identity checks follow the same timetable wherever we describe them. This page sets out what we keep afterwards; the account page explains when we ask for it and why.
Payout rules
Verification steps and payout timings for JazzCash, Easypaisa, SadaPay and Raast are stated once and referenced everywhere else, so every figure stays identical across the whole site.
Complaints route
If you complain about how we handled your data, the escalation ladder on our contact page applies, and this page links you through to the first rung by name.
Language and region
The English wording is the version we operate under. Where we publish a regional variation, this page states which one applies to your account in Pakistan and why.
Change notices
When a policy change affects you, we post a notice in your account area and email the address on file, so the update reaches you before it takes effect.
How This Page Is Laid Out
Nothing here hides behind a collapsed panel. A short summary opens each block, the detail sits underneath it, and the date in the header tells you...
Summary panel
Each block opens with a short panel stating the point in everyday words. Skip it when you want the detail; read it when you only need the gist.
Category rows
Account details, payment references, device data and support messages each get their own row, with the reason we hold it and the period it stays on file with us.
Date stamp
The header shows the day this wording last changed. Compare it with your previous visit and you can tell in a second whether anything has moved since then.
Request shortcuts
Three buttons near the foot of the page lead to a copy request, a correction request or a deletion request, so you never hunt for the right form.
Region selector
A small selector in the header switches between regional wording. Choose Pakistan and the page shows the variant that applies to accounts opened here, with local rails named.
Contact block
Live chat, email and account settings sit together in one block at the bottom, each with its own hours, so you always know where a data request belongs.
What You Ask Us About Data
Your name, date of birth, phone number and email address, plus the details you give at signup. Once you move money, we hold the payment reference from JazzCash, Easypaisa, SadaPay or Raast.
No. We do not sell account data and we do not pass it to advertisers. We share only what a specific task needs with our payment partners and screening providers.
Account details stay while your account is open and for a set period afterwards, so we can answer disputes and meet record-keeping duties. Payment references have their own window, stated beside each row here.
Yes. Ask through live chat or send a written request from your registered email, and we will compile the file once we have confirmed the account belongs to you.
You can close your account at any time from your settings or through support. We remove what we are allowed to remove, and keep the rest only while a local rule requires it.
We post a notice in your account area and email the address on file before a change takes effect. The date in the header of this page always shows the live version.